{"id":20371,"date":"2021-05-29T10:17:20","date_gmt":"2021-05-29T08:17:20","guid":{"rendered":"https:\/\/orfeve.com\/contact\/"},"modified":"2024-12-11T12:01:10","modified_gmt":"2024-12-11T11:01:10","slug":"contact","status":"publish","type":"page","link":"https:\/\/stage.orfeve.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-233511876\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/stage.orfeve.com\/wp-content\/uploads\/2021\/05\/ORFEVE-Manufacture-Suisse-de-Cacao-et-Chocolat_Geneve-1067x800.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-363451303\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-363451303 {\n  width: 60%;\n}\n#text-box-363451303 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-363451303 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-233511876 {\n  padding-top: 48%;\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1073848961\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1718294439\">\n\n\n\t<div id=\"col-74822161\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1542505446\" class=\"text\">\n\t\t\n\n<h1 class=\"uppercase\">CONTACT US<\/h1>\n\t\t\n<style>\n#text-1542505446 {\n  font-size: 1.5rem;\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1557076308\" class=\"col medium-7 large-7 col-divided\"  >\n\t\t\t\t<div class=\"col-inner box-shadow-2 dark\" style=\"background-color:#555555;\" >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" style=\"font-size:112%;\">questions about shipping?<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1798590673\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1798590673-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-costs-for-orders-from-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-1798590673-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the delivery costs for orders from the online shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1798590673-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1798590673-label\" >\n\t\t\t\n\n<p>Delivery is free in Switzerland and Liechtenstein. It is free from CHF 250 outside Switzerland.<\/p>\n<p>For more information:<br><a href=\"https:\/\/orfeve.com\/en\/rates-and-delivery-times\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #b1a05b;\">rates and delivery times<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3970512736\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3970512736-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-additional-costs-for-deliveries-outside-switzerland?\" aria-expanded=\"false\" aria-controls=\"accordion-3970512736-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are there additional costs for deliveries outside Switzerland?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3970512736-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3970512736-label\" >\n\t\t\t\n\n<p>No, all customs and VAT costs for the destination country are already included at the time of ordering. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1274883781\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1274883781-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-are-accepted-in-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-1274883781-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What payment methods are accepted in the online shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1274883781-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1274883781-label\" >\n\t\t\t\n\n<p>It is possible to pay by Paypal, VISA, Mastercard, American Express and Apple Pay.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4029808508\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4029808508-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-will-the-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-4029808508-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long will the delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4029808508-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4029808508-label\" >\n\t\t\t\n\n<p>Shipments are made during the week of the order.<\/p>\n<p>They are distributed as follows:<\/p>\n<ul>\n<li><strong>Switzerland and Liechtenstein<\/strong>: the next working day after dispatch<\/li>\n<li><strong>Other countries<\/strong>: in the morning, the next working day in most major urban centres. 2 or 3 days in other areas.<\/li>\n<\/ul>\n<p>All orders placed after Thursday noon are shipped the following Monday.<\/p>\n<p>For more information:<br><a href=\"https:\/\/orfeve.com\/en\/rates-and-delivery-times\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #b1a05b;\">rates and delivery times<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2695278236\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2695278236-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-shopping-in-the-online-shop-secure?-how-secure-is-my-data?\" aria-expanded=\"false\" aria-controls=\"accordion-2695278236-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is shopping in the online shop secure? How secure is my data?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2695278236-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2695278236-label\" >\n\t\t\t\n\n<p>ORF\u00c8VE guarantees the total confidentiality of banking information, secured by the SSL protocol, which automatically checks the validity of access rights during payment by credit card and encrypts all exchanges to guarantee confidentiality.<\/p>\n<p>For more information: <span style=\"color: #b1a05b;\"><a href=\"https:\/\/orfeve.com\/en\/terms-and-conditions-of-sale\/\" target=\"_blank\" rel=\"noopener noreferrer\">general terms of sale<\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2195843619\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2195843619-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-exactly-happens-after-the-order-is-placed?\" aria-expanded=\"false\" aria-controls=\"accordion-2195843619-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What exactly happens after the order is placed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2195843619-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2195843619-label\" >\n\t\t\t\n\n<p>After your payment, you will receive an e-mail summarising the essential information of your order and the related invoice.<\/p>\n<p>You will receive a second e-mail informing you that your order has been shipped.<\/p>\n<p>This email contains the tracking number of the service provider for all orders outside Switzerland and for all orders of more than four tablets in Switzerland.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3502474651\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3502474651-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3502474651-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3502474651-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3502474651-label\" >\n\t\t\t\n\n<p>The invoice for the order placed will be sent to you in the confirmation e-mail. It is also available in the &#8220;My Account&#8221; section.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1557076308 > .col-inner {\n  padding: 20px 0px 20px 30px;\n  margin: 0px 0 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1646263752\" class=\"col medium-5 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" style=\"font-size:114%;\">TO CONTACT US<\/span><b><\/b><\/h3><\/div>\n\n<p style=\"text-align: center;\"><strong>ORF\u00c8VE<\/strong> <br>Route de la Maison-Carr\u00e9e 32 <br>1242 Satigny \u2013 Suisse <br>info@orfeve.com<br>+41 22 830 23 23<\/p>\n\t<div id=\"gap-1725175776\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1725175776 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" style=\"font-size:112%;\">TO PURCHASE OUR CHOCOLATES<\/span><b><\/b><\/h3><\/div>\n\n<p style=\"text-align: left;\">Unfortunately, our factory is not open to the public and we don&#8217;t have a factory boutique.<\/p>\n<p>Our chocolates are available in our <a href=\"https:\/\/orfeve.com\/shop\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #b1a05b;\">e-boutique<\/span><\/a> and from our <a href=\"https:\/\/orfeve.com\/en\/dealers\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #b1a05b;\">partners<\/span><\/a>.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1646263752 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1073848961 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header-light.php","meta":{"footnotes":""},"class_list":["post-20371","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v24.6) - 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